Terms of Service

1. Services Overview

Texas Rock Solid Building Services, LLC ("Company," "we," "us") provides specialized construction services including:

• Sound proofing systems and acoustic solutions
• GypCrete and lightweight concrete applications
• Waterproofing and moisture protection systems
• Masonry and stucco work
• Nichiha wall panel installation
• EIFS (Exterior Insulation and Finish Systems)
• Related construction and building services

2. Service Agreements

Contract Formation

A binding contract is formed when:

• We provide a written estimate or proposal
• You accept our proposal in writing or through signed agreement
• Required deposits or payments are received
• Work commencement is mutually agreed upon

Estimates and Proposals

• All estimates are valid for 30 days unless otherwise specified
• Estimates are based on site conditions at time of inspection
• Final pricing may vary if conditions differ from initial assessment
• Change orders require written approval and may affect timeline and cost

3. Payment Terms

Payment Schedule

• Deposit: Typically 25-50% required to begin work
• Progress Payments: Due according to project milestones
• Final Payment: Due upon substantial completion and customer approval
• Payment Terms: Net 15 days unless otherwise agreed

Late Payments

• Late fees of 1.5% per month may apply to overdue balances
• Work may be suspended for accounts more than 30 days past due
• Customer responsible for collection costs and attorney fees

4. Project Execution

Timeline and Scheduling

• Project timelines are estimates based on normal conditions
• Delays due to weather, permits, or unforeseen conditions may extend completion
• Customer delays in decisions or access may affect project timeline
• We will communicate any significant schedule changes promptly

Site Access and Preparation

• Customer must provide safe, unobstructed access to work areas
• Customer responsible for moving personal property and protecting belongings
• Utilities (power, water) must be available at job site
• Required permits must be obtained before work begins

5. Quality and Warranties

Workmanship Warranty

• We warrant our workmanship for one (1) year from completion
• Material warranties are provided by manufacturers
• Warranty covers defects in workmanship under normal use
• Warranty does not cover damage from abuse, neglect, or normal wear

Standards and Compliance

• All work performed to industry standards and local building codes
• Required inspections will be scheduled and completed
• We maintain appropriate licenses, bonds, and insurance
• Safety protocols follow OSHA and industry best practices

6. Liability and Insurance

Limitation of Liability

• Our liability is limited to the contract value of services provided
• We are not liable for consequential or indirect damages
• Customer must inspect work and report defects within reasonable time
• Insurance claims should be filed promptly for covered incidents

Customer Responsibilities

• Provide accurate information about property conditions
• Disclose known hazards (asbestos, lead paint, etc.)
• Maintain adequate property insurance during construction
• Follow safety guidelines when on active job sites

7. Changes and Modifications

Change Orders

• All changes to original scope must be documented in writing
• Additional work will be charged at prevailing rates
• Change orders may affect project timeline
• Customer approval required before additional work begins

Unforeseen Conditions

• Hidden conditions may require additional work
• Structural issues discovered during work will be addressed
• Code compliance updates may necessitate additional work
• Customer will be notified of additional costs before proceeding

8. Cancellation and Termination

Customer Cancellation

• Customer may cancel with written notice
• Payment due for all work completed and materials ordered
• Cancellation fees may apply for custom materials
• Equipment and materials will be removed at customer expense

Company Termination

We reserve the right to terminate services for:

• Non-payment or breach of contract terms
• Unsafe site conditions
• Interference with work performance
• Failure to obtain required permits

9. Dispute Resolution

Resolution Process

• Disputes should first be addressed directly with project management
• Written complaints will receive prompt investigation
• Mediation preferred before legal action
• Texas law governs all agreements and disputes

Legal Jurisdiction

• All disputes subject to Texas state law
• Venue for legal proceedings: Travis County, Texas
• Prevailing party entitled to attorney fees and costs

10. Website Terms

Website Use

• Website content for informational purposes only
• Estimates and pricing subject to site inspection
• Photos and testimonials used with permission
• Intellectual property rights reserved

Form Submissions

• Contact form submissions are not binding contracts
• Response time typically within 24-48 hours
• Information provided will be kept confidential
• No spam or marketing to third parties

11. Professional Standards

Licensing and Certification

• Licensed construction contractor in Texas
• Bonded and insured for customer protection
• Continuing education and industry certification maintained
• Member of relevant professional associations

Safety and Environmental

• OSHA safety standards strictly followed
• Environmental regulations compliance
• Proper disposal of construction materials
• Lead and asbestos safety protocols when applicable

12. Modifications to Terms

These terms may be updated periodically to reflect:

• Changes in business practices
• Legal or regulatory updates
• Industry standard modifications
• Service offering changes

Current terms will be posted on our website and provided with all new contracts.